Do Investors/Shareholders REALLY know what’s going on in their portfolio companies? Is past & current financial data enough to predict what will happen in the future? Or should they look toward more substantive people-related data? The power of people-driven performance variation that either inhibits or unleashes company (and stock) growth is the next big investment priority of the 21st century.
Is your organization “old school” and using performance metrics grounded in the last century? Or has it adjusted to the New Work challenges of our time? If you are still using mostly financial metrics to measure the success of your company, you probably need to level up and adapt to the new world facing us. Start using “essential” metrics to complement your financial metrics in order to become a world-class organization!
TL;DR Retailers need to elevate the importance of their employees and customer service in order to perform better.
Just got back from a 10k run and spent my time on the road thinking about some things that I realized are important to me. And I thought to myself that I am old enough to have learned a few valuable lessons that Life has fortunately taught me, but not old enough really to consider myself a wise sage. Being at the halfway point in my career, I am young enough to know that I still have a lot to learn… But where has life and my career taken me so far? Here is a shot at taking stock of the lessons I’ve learned thus far: